Shipping policy

SHIPPING POLICY

Last Updated: August 2026

Thank you for shopping with His&HerHaven™. We are committed to delivering your order as quickly and safely as possible.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Shipping Locations

We currently ship throughout South Africa.

At this time, we do not offer international shipping.

2. Processing Time

Orders are typically processed within 1-15 business days after payment has been successfully received.

Orders are not processed, packed or dispatched on weekends or South African public holidays.

During sales, promotions or peak periods, processing times may be slightly longer.

3. Delivery Time

Once your order has been dispatched, delivery typically takes 8–10 business days.

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • your delivery location;

  • weather conditions;

  • courier delays;

  • high parcel volumes;

  • public holidays;

  • strikes;

  • road closures; or

  • other circumstances beyond our reasonable control.

4. Courier

All orders are shipped via Aramex Store-to-Door or another courier of our choosing where necessary.

Once your parcel has been collected by the courier, responsibility for transportation rests with the courier, although we will gladly assist in tracking your shipment and resolving delivery issues where possible.

5. Shipping Fees

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Shipping charges are non-refundable once an order has been dispatched, except where required by applicable South African law.

6. Delivery Address

Customers are responsible for ensuring that all delivery information provided is complete and accurate.

His&HerHaven™ is not responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempts, the customer may be required to pay the cost of re-shipping the parcel.

7. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation and tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

8. Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur.

His&HerHaven™ shall not be liable for delivery delays caused by:

  • courier operational delays;

  • adverse weather conditions;

  • natural disasters;

  • civil unrest;

  • strikes;

  • customs or government actions;

  • public holidays;

  • incorrect customer information; or

  • any event beyond our reasonable control.

Nothing in this clause limits any rights you may have under applicable South African law.

9. Lost or Missing Parcels

If your parcel has not arrived within a reasonable time after the estimated delivery period, please contact us. will not 

We will investigate the matter with the courier.

A parcel will only be considered lost after confirmation from the courier.

Where a parcel is confirmed as lost in transit, we will, at our discretion and where appropriate, either:

  • send a replacement; or

  • provide a refund.

10. Damaged Deliveries

If your parcel arrives damaged, please:

  • take clear photographs of the parcel before opening it;

  • photograph any damaged items; and

  • contact us within 48 hours of delivery.

Failure to notify us within a reasonable time may affect our ability to investigate the claim with the courier.

11. Failed Deliveries

If the courier is unable to deliver your parcel after multiple delivery attempts or because no one is available to receive it, the parcel may be returned to us.

Any additional shipping costs required to resend the parcel will be the responsibility of the customer.

12. Force Majeure

His&HerHaven™ shall not be responsible for delays or failure to perform any obligation where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, civil unrest, government restrictions, power failures, cyber incidents, strikes or courier disruptions.

13. Contact Us

For any shipping enquiries, please contact us through the contact details provided on our website.